FAQ
Frequently Asked Questions
How long does shipping take?
We currently ship to the following countries:
United States: 8–12 business days
Canada: 8–12 business days
United Kingdom: 8–10 business days
Germany: 8–10 business days
France: 8–10 business days
Italy: 10–12 business days
Spain: 10–12 business days
For other countries, please contact us before placing your order to confirm shipping availability, delivery time, and shipping costs.
All orders are shipped using DDP (Delivered Duty Paid) service. This means all taxes and duties are included in your purchase price. Once your order is placed, simply wait for your package to arrive at your doorstep.
How can I track my order?
Once your order has been handed over to the shipping carrier, we will provide you with a tracking number.
You may track your shipment directly using the tracking information provided, or contact our customer support team for assistance with tracking updates.
Do you ship internationally?
Yes, we can ship worldwide.
Currently, shipping rates are available for the following countries:
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United States
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Canada
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United Kingdom
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Germany
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France
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Italy
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Spain
If your country is not listed, please contact us at:
We will be happy to check shipping availability and provide a quotation.
What payment methods do you accept?
We accept secure online payments through our payment provider.
Available payment methods may include major credit and debit cards.
Additional payment options will be displayed during checkout.
Can I change or cancel my order?
Orders may be modified or canceled within 24 hours after purchase.
After this period, your order may already be in processing and can no longer be changed or canceled.
If you need assistance, please contact us as soon as possible.
What is your return policy?
We accept returns within 7 days of delivery for eligible items.
Returned items must be:
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Unused
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Unwashed
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In original condition
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In original packaging
Please contact us before returning any item.
What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
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Your order number
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Photos of the item
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A brief description of the issue
Our team will review your request and work quickly to resolve the issue.
How do I contact customer support?
You may contact us anytime at:
Our customer support team aims to respond within 5 hours.
Are your hijabs suitable for daily wear?
Absolutely.
Our hijabs are carefully selected for comfort, breathability, and elegance, making them suitable for everyday wear as well as special occasions.
How should I care for my hijab?
To help maintain the beauty and longevity of your hijab, we recommend:
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Hand washing in cold water whenever possible
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Using mild detergent
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Avoiding bleach and harsh chemicals
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Air drying naturally
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Ironing on a low heat setting if necessary
Always follow any specific care instructions provided with your product.
Proper care will help preserve the fabric, color, and softness of your hijab for years to come.